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Client terms

For businesses using the Frontier Agency Dashboard · last updated 6 October 2026

1. The service

Charlie Stephenson trading as Frontier Agency ("we") provides the Frontier Agency Dashboard ("the service") to your business ("you") for business use. You must be authorised to act for that business. These terms are intended for business-to-business purchases; mandatory rights arising from the actual circumstances of a purchase remain unaffected.

2. Plans, add-ons and payment

  • Plans and paid add-ons are charged monthly in advance, or once for one-off add-ons, at the name and price shown when you subscribe. Prices include VAT where applicable.
  • Free first month: new self-service accounts receive 30 days of full dashboard access without a card. After that, choose a paid plan to continue. No charge or recurring subscription starts without your payment authorisation. One free month per business; repeated sign-in or signup does not extend it. Your data is retained if access is paused.
  • If a payment fails, you have a 3-day grace period. After that, dashboard access is paused until payment is made. Your data is kept safe while access is paused.
  • You can cancel a monthly plan or add-on at any time; it runs until the end of the paid period. One-off payments are non-refundable once the feature is switched on, except where the law says otherwise.
  • We may change prices with at least 30 days' notice.
  • The advertised self-service core plan is £0 for the first month (30 days) from account creation without a card, then you may choose £20 monthly until cancelled or the advertised yearly plan. Optional tools cost extra after the free month. Checkout identifies the agreed price, currency and first charge date. See our refund and cancellation policy for cancellation steps and disputed charges.

3. Your responsibilities

  • You are responsible for your own terms, cancellation policy, waiver wording, prices, VAT and tax, and for complying with the law when selling to your customers (including consumer, gambling/prize promotion and data protection law).
  • You must keep your login and Stripe keys secure and tell us straight away if you suspect misuse.
  • Payments from your customers go to your own Stripe account. You are responsible for refunds, chargebacks and Stripe's terms.
  • You must establish a lawful basis for communications, obtain marketing consent where required, honour opt-outs and use the problem-customer list fairly and accurately, never for discriminatory reasons.
  • Do not use the service unlawfully, upload malicious material, infringe others’ rights or attempt to access another business’s data. Assess additional safeguards before collecting sensitive or children’s information.

4. Data processing (UK GDPR Article 28)

For customer personal data you collect through the service, you are the controller and we are your processor. We will:

  • process it only on your documented instructions (using the service as designed counts as instructions), for the length of our agreement;
  • make sure anyone processing it is bound by confidentiality;
  • keep it secure with appropriate technical and organisational measures (encryption, access controls, two-step sign-in);
  • use the providers described in our privacy notice for the relevant processing activities, require appropriate confidentiality and security obligations, and notify you of material sub-processor changes so you can raise a reasonable objection;
  • help you answer customer rights requests (the dashboard includes export and anonymise tools) and with security, breach notification and impact assessments;
  • tell you without undue delay after becoming aware of a personal data breach;
  • at the end of our agreement, return or delete the data at your choice, unless the law requires us to keep it;
  • give you the information needed to show compliance and allow reasonable audits.

Processing covers customer contact details, enquiries, bookings, rental/shop orders, business notes, form answers, consent records and optional photos/signatures for the purposes of operating your business workspace. Data subjects include your customers, prospects and staff. You give general authorisation for the listed providers; contact us for a detailed processing schedule and provider arrangements needed for your organisation. Independent payment providers may also act as controllers for their own regulated activities.

5. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Otherwise, our total liability in any 12 months is limited to the fees you paid us in that period, and we are not liable for loss of profits, revenue or data, or indirect loss. The service is provided with reasonable skill and care, but we do not promise it will be uninterrupted.

6. Ending the agreement

You may cancel renewal using Settings → Your account → Cancel membership, or contact us if that control is unavailable. We may end ongoing service with 30 days’ notice, or suspend it sooner for serious breach or non-payment. Export your records before access ends, or contact us to arrange a copy. Inactive clients are preserved rather than automatically deleted; return, anonymisation or legally permitted disposal must be arranged with the responsible business. Required financial records may be retained as described in the privacy notice.

7. Ownership and permitted use

You retain ownership of your business data and uploaded material and grant us the limited permission needed to operate the service on your instructions. Frontier and its licensors retain rights in the platform, branding, software and documentation. Your subscription grants a non-exclusive right to use enabled features for your business during the agreed service period; it does not transfer ownership of the platform or allow resale or copying without permission.

8. International use and general terms

These terms are governed by the law of England and Wales, subject to mandatory laws and jurisdiction rights that cannot be excluded. The service and these documents are currently in English. Availability worldwide does not guarantee compliance with every local industry, privacy, accessibility, consumer or tax rule. Obtain appropriate local advice and agree any required local-language or regional terms before purchase. Contact: charlie.stephenson@frontier-agency.com.

Our disclaimer explains the limits of general information and templates; it does not remove mandatory legal rights.