Refunds & cancellation

Free first month

The advertised core plan is free for the first month (30 days) from account creation with no card required and includes full dashboard access. Afterwards, payment is required to continue, starting at £20/month. No payment is taken without your authorisation. Optional add-ons cost extra after the free month. The checkout shows the applicable amount, currency and first billing date; separately agreed business plans may differ.

Cancel your subscription

Open Settings → Your account → Cancel membership in your dashboard. No cancellation is needed during a card-free month because no subscription payment has been authorised. For a paid subscription, cancellation stops the next renewal and access continues through the paid period. If you cannot sign in or use cancellation, contact charlie.stephenson@frontier-agency.com immediately with your business name and account email. Never send card details.

Refund requests

For business purchases, changing your mind after a monthly period starts does not ordinarily create a pro-rata refund entitlement. One-off add-ons are ordinarily non-refundable after activation. These terms do not remove mandatory legal rights or remedies for an incorrect charge or a service we fail to provide as agreed.

Report duplicate, incorrect or disputed charges to the email above with the invoice reference, date and explanation. We will investigate and explain the outcome. Approved refunds are returned to the original payment method where possible; bank processing times vary. We do not promise an automatic refund or a fixed bank settlement time.

Products and services sold by client businesses

Frontier’s subscription policy does not set the return or cancellation rules for appointments, hire items, shop products, vouchers or memberships sold by a client business. That business is the seller, receives your payment and is responsible for its own lawful delivery, returns, cancellation and refund policy. Contact the seller using the details on its booking page or order confirmation.

Regional rights

Frontier subscriptions are offered for business use. Applicable mandatory rights still apply and cannot be excluded by these pages. Any consumer rights arising from the true circumstances of a purchase are not waived simply by calling it a business purchase. See the service terms.